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Frequently Asked Questions

If I order today when will it arrive?

All orders placed before 1:00pm Monday - Friday are posted the same day. Standard UK delivery takes 1-2 working days, Special delivery is guaranteed next day (excluding weekends). International orders take 5-15 days depending on the destination

What are your delivery costs?

Delivery costs can be seen when you add items to your cart.

Is my payment secure?

Yes, we process all payments using SSL (Secure Socket Layer). This means your credit card details are protected and kept private. You can be sure the payment process is secure by looking at the URL in your "location" bar when entering the payment section: you will see "https://" at the beginning of the URL instead of the usual "http://". 

If I order and it doesn't fit or is not suitable can I return it for a refund?

Yes, we have a full 14 day No Quibble returns policy. Just return in to us within 14 days of receipt with the invoice enclosed.

How do you grade the condition?

Our items are cleaned and ready to wear.  We always identify any noteable faults (e.g. marks, damage, wear, missing buttons etc.) and provide a general overally condition classification.

How do you measure items?

Please refer to our size guide

Do you loan items for press shoots?

Yes, we are happy to loan products or can provide press quality images on request.

How often do you add items?

We add hundreds of new items every week.

Do you have special offers & promotions?

Yes, to receive these please sign up to our Newsletter.